Eight lessons about leading layoffs
Lay-offs have always been a part of business operations. Lately, lay-off stories seem to be lessons in exactly how NOT to manage a layoff. As part of my work as Executive for a nonprofit organization, I led numerous layoffs. These were different from the tech industry layoffs in the news. […]
Reconciling diverse clientele with non-diverse staff
Our public agency serves individuals who are primarily African American. Yet we do not have enough African American therapists to see everyone who requests one. We offer to have them see another therapist in the meantime, but most prefer to wait. I am concerned that a person with a behavioral […]
When reasonable accommodations lead to unreasonable behavior
An employee in my department has a verified reasonable accommodation which allows for a reduced case load and more time to do documentation. The employee does good work. But, whenever I present something new to the team, the employee reminds everyone about the accommodation. When I say that there are […]
Challenges and Solutions to Implementing Electronic Health Records (EHRs) with Non-Clinical Staff Members
The following question was presented to us by a manager in the behavioral health field. My employer has implemented electronic health records (EHRs) in several departments but not in my department which includes direct care, day hospital, and residential services. Senior management says it will be too disruptive to operations […]
The Post-traumatic Organization
Even before the pandemic and other troubling events, trauma has been a world-wide problem. In response, organizations that provide health services have developed trauma informed workplaces and approaches to care. Trauma informed practices involve creating an awareness of trauma and its impact on individuals, creating a sense of safety, and […]
Change Management presentation to ROC Marketing Consulting, Lagos Nigeria
Change is an ever-present part of life. The past 2 pandemic years have reminded everyone in the world how quickly things can change, and how important it is to adapt quickly to change. Pandemic or not, change management is also one of the most difficult management tasks. How can you lead change when some people embrace it, and others avoid it?
Change: Make it happen, Managing it, part II
Change is a part of being alive. There’s no escaping it. In the time it takes you to read this sentence, something changed inside you and in the world around you. Yet, some people resist change. Others are unsure how to manage it.
Change Management: New Year Change Messages – Part 1
escaping it. In the time it takes you to read this sentence, something changed inside you and in the world around you. Some people resist change. Others are unsure how to manage it. Over the next few weeks we will post some tips on change and change management.
Is this the beginning of the end for Management by Walking Around?
Is the pandemic the beginning of the end for Management by Walking Around (MBWA)? The changes that the pandemic has brought including greater acceptance and efficiency in remote working, increased reliance on robotics, more automation in supply chains and, as we are now seeing, fewer people at the workplace for […]